No. FamilyTalk does not replace therapy, medical care, or professional treatment. It supports ongoing communication after discharge by helping patients stay connected with their care team, receive guidance, and maintain follow-up momentum between appointments.

Family members or caregivers can be included when a care program or clinician authorizes their participation. Access is controlled to protect privacy and ensure that communication remains focused on recovery and continuity of care.

No. FamilyTalk is not a social platform. It’s a private, purpose-built communication space created for post-discharge follow-up and care coordination. Conversations happen within structured care channels and are limited to approved participants such as clinicians, patients, and designated supports.

FamilyTalk is not intended for urgent or emergency situations. If someone is in immediate danger or experiencing a crisis, contact local emergency services right away or reach out to a crisis hotline or emergency provider in your area.

FamilyTalk – Terms of Service

1 | Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the FamilyTalk mobile application and related services (the “App”), operated by Pacific Analytics, L.L.C.

By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you may not use the App.

2 | Description of Service

FamilyTalk is a secure, artificial intelligence supported, moderated communication platform designed to facilitate communication between residents of rehabilitation or care facilities, approved family members, and authorized facility staff.

The App enables messaging and media sharing within a controlled, facility-managed environment.

3 | Eligibility and Account Access

Access is invitation-only and controlled by participating facilities.

1. Provide accurate account information;

2. Maintain account security;

3. Use the App only as authorized.

4 | User Conduct

1. Do not upload harmful, abusive, or unlawful content;

2. Do not violate rights of others;

3. Do not circumvent moderation systems;

4. Do not interfere with App security.

5 | A.I. Supported Moderation

FamilyTalk uses A.I. tools to identify potentially inappropriate content and support moderation. All final decisions involve human review and facility oversight.

6 | Content and User Data

You retain ownership of your content but grant FamilyTalk a limited license to process, store, and transmit it to operate the App and maintain safety.

7 | Facility Control and Responsibility

Participating facilities control access, permissions, and moderation. FamilyTalk is not responsible for facility decisions.

8 | No Medical or Clinical Relationship

FamilyTalk is a technology platform only and does not provide medical or clinical services.

9 | Data Security and HIPAA

FamilyTalk implements safeguards designed for use in environments subject to HIPAA where applicable. Facilities remain responsible for compliance.

10 | Third-Party Services

The App may rely on third-party providers for hosting, storage, and authentication.

11 | Intellectual Property

The App and its content are owned by Pacific Analytics, L.L.C. and protected by law.

12 | Disclaimer of Warranties

The App is provided “as is” without warranties of availability, accuracy, or reliability.

13 | Limitation of Liability

Pacific Analytics, L.L.C. is not liable for indirect or consequential damages or loss of data.

14 | Indemnification

You agree to indemnify and hold harmless Pacific Analytics, L.L.C. from claims arising from your use.

15 | Termination

Access may be suspended or terminated for violations or operational reasons.

16 | Changes to Terms

Terms may be updated and posted with a revised effective date.

17 | Dispute Resolution and Arbitration

Disputes must first be attempted to be resolved informally. If unresolved, disputes proceed to binding arbitration under AAA rules.

18 | Opt-Out Right

You may opt out of arbitration within 30 days by contacting support@familytalk.io.

19 | Governing Law

These Terms are governed by the laws of the State of Hawaiʻi.

20 | Severability

If any provision is invalid, the remaining provisions remain in effect.

Privacy Policy

Privacy-Policy.pdf

PRIVACY POLICY - FAMILYTALK - APPLE APPLICATION STORE

Effective Date:

March 24, 2026

Application Name:

FamilyTalk

Operator:

Pacific Analytics, L.L.C.

Address:

P.O. Box 700026

Kapolei, Hawaiʻi 96707

Website:

https://familytalk.io

Email:

support@familytalk.io

Description:

This Privacy Policy (“Policy”) describes how Pacific Analytics L.L.C. (“Developer”) collects, uses, discloses, and protects your information when you use the FamilyTalk mobile application (“App”) on iOS devices.

Overview:

FamilyTalk is a secure and private App designed to help individuals in Rehabilitation and Care Facilities (“Facilities” or “Facility”) stay meaningfully connected with their families, friends, and support networks in a safe, structured environment. The App is part of the broader technology services provided by the Developer.

The App provides a structured digital platform where residents, alumni, approved family members and/or friends, and authorized Facility staff can communicate through messaging and shared media. The App incorporates moderated artificial intelligence (“A.I”)  assisted tools to help identify potentially inappropriate or unsafe content, enabling timely moderation by authorized Facility staff in the effort to support a safer communication experience.

FamilyTalk is deployed in partnership with participating Facilities, which maintain control over user access, participation, and moderation. Each Facility operates within its own secure and individualized environment and users may only interact within their authorized community.  

By facilitating consistent and monitored communication, FamilyTalk aims to strengthen relationships, promote overall emotional well-being, and support active engagement during the rehabilitation and recovery process.

FamilyTalk does not provide medical, clinical, diagnostic, or treatment services and the use of the App does not establish any healthcare provider-patient relationship with the Developer. A.I. supported features within the App are used to assist platform functionality and moderation, but do not independently make decisions affecting users without human review and intervention.

FamilyTalk is designed to support use in healthcare and rehabilitation environments and may be operated in a manner intended to support compliance with the Health Insurance Portability and Accountability Act of 1996 (“H.I.P.A.A.”), where applicable, including through Business Associate Agreements (“B.A.A.s”) with participating Facilities.  

Access to Application:

Access to FamilyTalk is only granted through Facility issued invitations (via text message or email invite and separate authentication). Accounts are created only under Facility supervision and authorization, and each Facility retains discretion over who may join the community. The Facility also retains the discretion to revoke user access at any time.

Information and Data Practices:

FamilyTalk is specifically designed to minimize data collection and retention. The Developer does not use personal information for advertising, marketing, behavioral tracking, profiling, or data monetization, and does not sell personal information. The Developer only processes limited information necessary to operate the App.

Users provided the following information to support the following functionality of the App:

1. (1)Account identifiers (i.e. name, phone number, email, login credentials); 

1. (2)Current App version; 

1. (3)Messages and content (photos) uploaded by users; 

1. (4)A.I. content flagged for moderation by Facility staff; 

1. (5)A.I. suggested revisions for inappropriate or offensive user content; 

1. (6)Authentication tokens; 

1. (7) Device type and operating system; and 

1. (8)App performance data (i.e. crash logs). 

User information is used only for the following limited purposes within the App:

1. (1)Enable messaging and communication; 

1. (2)Support A.I. assisted content moderation and safety tools; 

1. (3)Authenticate users and manage access;  

1. (4)Maintenance of platform security and integrity; 

1. (5)Ensure reliable performance of the App; and 

1. (6)Comply with applicable legal obligations. 

Use of Artificial Intelligence Functionality:

FamilyTalk uses A.I. supported systems to assist with the following limited purposes:

1. (1)Identifying and screening potentially unsafe or inappropriate content; 

1. (2)Generating optional content content revision suggestions; 

1. (3)Supporting Facility staff moderation workflows; and 

1. (4)Improving platform safety and functionality. 

A.I. tools used within the App serve an assisting role but does not take independent enforcement or intervention action. All moderation actions involve human interaction and Facility oversight. A.I. is used solely to support platform functionality and workflow moderation.

Information Sharing:

The Developer does not sell personal information. Personal information may only be shared in limited circumstances:

1. (1)With the participating Facility that authorized the user; 

1. (2) When required by State Law, Federal Law or Court Order; and 

1. (3)To protect safety, rights, or to prevent harm.  

Data Security and Health Insurance Portability and Accountability Act Compliance:

FamilyTalk implements administrative, technical, and physical safeguards designed expressly to protect user personal information and to comply with the H.I.P.A.A., where applicable.

The App, as part of Pacific Analytics, L.L.C., operates in a manner intended to meet all applicable H.I.P.A.A. requirements when providing services to participating Facilities that are contracted business associates.

Specific safeguards related to H.I.P.A.A. compliance include:

1. (1)Encryption of data in transit (HTTPS/TLS); 

1. (2)Role based access controls; 

1. (3)Secure invitation, login, and authentication systems; 

1. (4)Facility level data segregation;  

1. (5)Authenticated file access; and 

1. (6)Audit logging of access and moderation activity.  

FamilyTalk could process information on behalf of participating facilities that may constitute Protected Health Information (“P.H.I.”) depending on how the platform is used. When required, and as applicable, the Developer will enter into H.I.P.A.A. B.A.A.s  with participating facilities governing the handling of P.H.I.

Data Storage

FamilyTalk is intended for use within the United States. All data is stored in United States based infrastructure, unless otherwise specified by the participating Facility.

Data Retention

FamilyTalk retains information only as long as necessary to operate the service and meet Facility requirements. Participating Facilities may request deletion of user data.

User Rights and Controls

Because FamilyTalk operates only through participating Facilities users may request access, correction, or deactivation through their Facility. Facilities control all aspects of account management and participation of the App.

Children’s Privacy

FamilyTalk is not intended for unsupervised use by minors. Participating Facilities are solely responsible for supervision, eligibility, and consent.

Advertising and Tracking:

FamilyTalk does not display advertisements, sell personal information, use third-party advertising networks or services, and does not track users across applications or websites.

Changes to Policy:

FamilyTalk may update this Privacy Policy from time to time. Updated versions will be posted within the App and on our website with a revised effective date listed.

Contact Information:

Users should direct all questions regarding the App to their participating Facility.

Apple Privacy Nutrition Summary:

Data Linked to User:

1. (1)Contact Information (name, phone number, email); 

1. (2)Identifiers (User IDs); and 

1. (3)User Content (messages, photos, A.I. content flagged for moderation, A.I. suggested revisions). 

Data Not Linked to User:

1. (1)Diagnostics (crash logs) 

Tracking: No

Advertising: No

PRIVACY POLICY - FAMILYTALK - GOOGLE PLAY STORE

Effective Date:

March 24, 2026

Application Name:

FamilyTalk

Operator:

Pacific Analytics, L.L.C.

Address:

P.O. Box 700026

Kapolei, Hawaiʻi 96707

Website:

https://familytalk.io

Email:

support@familytalk.io

Description:

This Privacy Policy (“Policy”) describes how Pacific Analytics L.L.C. (“Developer”) collects, uses, discloses, and protects your information when you use the FamilyTalk mobile application (“App”) on Google devices.

Overview:

FamilyTalk is a secure and private App designed to help individuals in Rehabilitation and Care Facilities (“Facilities” or “Facility”) stay meaningfully connected with their families, friends, and support networks in a safe, structured environment. The App is part of the broader technology services provided by the Developer.

The App provides a structured digital platform where residents, alumni, approved family members and/or friends, and authorized Facility staff can communicate through messaging and shared media. The App incorporates moderated artificial intelligence (“A.I”)  assisted tools to help identify potentially inappropriate or unsafe content, enabling timely moderation by authorized Facility staff in the effort to support a safer communication experience.

FamilyTalk is deployed in partnership with participating Facilities, which maintain control over user access, participation, and moderation. Each Facility operates within its own secure and individualized environment and users may only interact within their authorized community.  

By facilitating consistent and monitored communication, FamilyTalk aims to strengthen relationships, promote overall emotional well-being, and support active engagement during the rehabilitation and recovery process.

FamilyTalk does not provide medical, clinical, diagnostic, or treatment services and the use of the App does not establish any healthcare provider-patient relationship with the Developer. A.I. supported features within the App are used to assist platform functionality and moderation, but do not independently make decisions affecting users without human review and intervention.

FamilyTalk is designed to support use in healthcare and rehabilitation environments and may be operated in a manner intended to support compliance with the Health Insurance Portability and Accountability Act of 1996 (“H.I.P.A.A.”), where applicable, including through Business Associate Agreements (“B.A.A.s”) with participating Facilities.  

Access to Application:

Access to FamilyTalk is only granted through Facility issued invitations (via text message or email invite and separate authentication). Accounts are created only under Facility supervision and authorization, and each Facility retains discretion over who may join the community. The Facility also retains the discretion to revoke user access at any time.

Information and Data Practices:

FamilyTalk is specifically designed to minimize data collection and retention. The Developer does not use personal information for advertising, marketing, behavioral tracking, profiling, or data monetization, and does not sell personal information. We collect and process only the information reasonably necessary to provide and operate the App, as described below.

Users provided the following information to support the following functionality of the App:

1. (9)Account identifiers (i.e. name, phone number, email, login credentials); 

1. (10)Current App version; 

1. (11)Messages and content (photos) uploaded by users; 

1. (12)A.I. content flagged for moderation by Facility staff; 

1. (13)A.I. suggested revisions for inappropriate or offensive user content; 

1. (14)Authentication tokens; 

1. (15) Device type and operating system; and 

1. (16)App performance data (i.e. crash logs). 

User information is used only for the following limited purposes within the App:

1. (4)Enable messaging and communication; 

1. (5)Support A.I. assisted content moderation and safety tools; 

1. (6)Authenticate users and manage access;  

1. (7)Maintenance of platform security and integrity; 

1. (8)Ensure reliable performance of the App; and 

1. (9)Comply with applicable legal obligations. 

Use of Artificial Intelligence Functionality:

FamilyTalk uses A.I. supported systems to assist with the following limited purposes:

1. (7)Identifying and screening potentially unsafe or inappropriate content; 

1. (8)Generating optional content content revision suggestions; 

1. (9)Supporting Facility staff moderation workflows; and 

1. (10)Improving platform safety and functionality. 

A.I. tools used within the App serve an assisting role but does not take independent enforcement or intervention action. All moderation actions involve human interaction and Facility oversight. A.I. is used solely to support platform functionality and workflow moderation.

Information Sharing:

The Developer does not sell personal information. Personal information may only be shared in limited circumstances:

1. (2)With the participating Facility that authorized the user; 

1. (3) When required by State Law, Federal Law or Court Order; and 

1. (4)To protect safety, rights, or to prevent harm.  

Data Security and Health Insurance Portability and Accountability Act Compliance:

FamilyTalk implements administrative, technical, and physical safeguards designed expressly to protect user personal information and to comply with the H.I.P.A.A., where applicable.

The App, as part of Pacific Analytics, L.L.C., operates in a manner intended to meet all applicable H.I.P.A.A. requirements when providing services to participating Facilities that are contracted business associates.

Specific safeguards related to H.I.P.A.A. compliance include:

1. (7)Encryption of data in transit (HTTPS/TLS); 

1. (8)Role based access controls; 

1. (9)Secure invitation, login, and authentication systems; 

1. (10)Facility level data segregation;  

1. (11)Authenticated file access; and 

1. (12)Audit logging of access and moderation activity.  

FamilyTalk could process information on behalf of participating facilities that may constitute Protected Health Information (“P.H.I.”) depending on how the platform is used. When required, and as applicable, the Developer will enter into H.I.P.A.A. B.A.A.s  with participating facilities governing the handling of P.H.I.

Data Storage

FamilyTalk is intended for use within the United States. All data is stored in United States based infrastructure, unless otherwise specified by the participating Facility.

Data Retention and Deletion

FamilyTalk retains information only as long as necessary to operate the service and meet Facility requirements. Participating Facilities may request deletion of user data.

User Rights and Controls

Because FamilyTalk operates only through participating Facilities users may request access, correction, deactivation, or deletion of information through their Facility. Facilities control all aspects of account management and participation of the App.

Children’s Privacy

FamilyTalk is not intended for unsupervised use by minors. Participating Facilities are solely responsible for supervision, eligibility, and consent.

Advertising and Tracking:

FamilyTalk does not display advertisements, sell personal information, use third-party advertising networks or services, and does not track users across applications or websites.

Changes to Policy:

FamilyTalk may update this Privacy Policy from time to time. Updated versions will be posted within the App and on our website with a revised effective date listed.

Contact Information:

Users should direct all questions regarding the App to their participating Facility.